Shipping & Delivery
KollectMania Cards ships Australia-wide from Perth, Western Australia. All orders include tracking so you can follow your delivery from dispatch to arrival. We currently do not offer international shipping.
Processing and Dispatch
Orders are generally processed and dispatched within 1–3 business days. Business days are Monday to Friday, excluding Western Australian public holidays.
During major product releases, promotional events and peak sales periods, processing may take the full three business days.
Shipping Options
Standard and Express Post options are available at checkout. Shipping costs are calculated based on your order and delivery address.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Delivery estimates are provided by the shipping carrier and may vary depending on your location. We recommend selecting Express Post for time-sensitive orders; however, Express Post does not guarantee same-day dispatch.
Preorders
Preorder products are dispatched after stock has been received, checked and prepared for shipping. Any release or arrival dates displayed on our website are estimates supplied by manufacturers or distributors and may change.
If your order contains both preorder and in-stock products, the entire order will be held and dispatched together when all items are available.
If you would like your in-stock products sent separately, please contact us to arrange a split shipment. Additional shipping charges may apply.
How We Pack Your Order
Single cards are carefully sleeved and placed in rigid protection to help ensure they arrive in the condition described.
Graded cards and sealed products are securely packed with appropriate protective materials to minimise movement and damage during transit.
Shipping Protection
Where offered at checkout, Shipping Protection provides additional assistance for parcels that are lost, stolen or damaged while in transit.
If you do not purchase Shipping Protection and experience a delivery issue, please contact us. We will assist you with an enquiry through the relevant shipping carrier.
Shipping Protection does not limit or replace any rights you may have under the Australian Consumer Law.
Incorrect, Missing or Damaged Orders
Please inspect your order when it arrives. If an item is damaged, missing or incorrectly supplied, contact us as soon as possible and within 30 days of delivery.
Please include your order number and clear photographs of the parcel, packaging and affected products where applicable. We will review the issue and arrange an appropriate replacement, refund or other solution.
For further information, please see our Refund Policy.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error before your order has been dispatched, please contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional postage charges may apply if an order is returned to us because an incorrect or incomplete address was provided.
Delivery Delays
Once an order has been handed to the shipping carrier, delivery times are outside our direct control. Delays may occasionally occur due to weather, carrier disruptions, public holidays or peak delivery periods.
If your parcel appears delayed, please check the tracking information first and contact us if you require further assistance.
Contact Us
If you have any questions about shipping or an existing order, please contact KollectMania Cards through our website’s Contact page. Please include your order number so we can assist you promptly.