Refund and Returns Policy
At KollectMania Cards, we want you to shop with confidence. Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes your rights under the ACL.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged in transit, incorrectly supplied, or significantly different from its description, please contact us within 30 days of delivery.
Depending on the circumstances and your rights under the ACL, we will provide a replacement, refund or other appropriate remedy. KollectMania Cards will cover reasonable return shipping costs for confirmed faulty, damaged or
incorrectly supplied items.
Please include your order number and clear photographs of the product, packaging and shipping label so we can assess the issue promptly.
Trading Card Condition
We carefully inspect and accurately describe the condition of our ungraded single cards. As card condition can sometimes be subjective, we recommend reviewing all product photographs and condition information before purchasing.
If you believe a card is significantly different from its listed condition, contact us within 30 days of delivery and include clear photographs showing the issue. Each claim will be assessed individually.
Minor manufacturing imperfections, print lines, centring variations or packaging flaws that are visible in the listing—or considered normal for the product—may not qualify as faults under the ACL.
We do not guarantee that an ungraded card will receive a particular grade from PSA, CGC, Beckett or any other grading company.
Change-of-Mind Returns
We accept change-of-mind returns on eligible sealed products within 30 days of delivery, provided that the item:
- Remains sealed and unopened
- Is unused and in its original condition
- Includes all original packaging
- Is suitable for resale
Approved change-of-mind returns may incur a 15% restocking fee. The customer is responsible for return shipping costs.
Unless required by the ACL, we do not accept change-of-mind returns for:
- Individual trading cards
- Graded cards or slabs
- Opened or unsealed products
- Products with damaged, removed or altered packaging
- Clearance or final-sale items
- Gift cards or digital products
- Mystery products, break spots or similar products once opened or completed
How to Request a Return
Please contact KollectMania Cards through our Contact Us page and provide:
- Your full name
- Your order number
- The reason for the return
- Clear photographs where the item is faulty, damaged, incorrect or not as described
Please wait for return approval and instructions before sending an item back. Returns sent without prior approval may take longer to process.
All returned items must be securely packaged. Individual cards must be protected in a sleeve and toploader, card saver or between rigid cardboard. We may reduce or refuse a change-of-mind refund if an item is damaged because it was inadequately packaged.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds may be provided as:
Store credit: Issued after the returned item has been received and inspected.
Original payment method: Processed after the returned item has been received and inspected. Please allow approximately 5–10 business days for the funds to appear, depending on your bank or payment provider.
For approved change-of-mind returns, applicable return-label costs and the 15% restocking fee may be deducted from the refund.
KollectMania Cards will cover reasonable return costs for products confirmed to be faulty, damaged, incorrectly supplied or significantly different from their description.
Exchanges
We do not offer direct exchanges. Because individual cards may be one-of-a-kind and sealed products can sell quickly, we cannot reserve inventory while a return is in transit.
If you would like a different item, you may return the eligible product for a refund or store credit and place a new order.
Order Cancellations
If your order has not yet been dispatched, please contact us as soon as possible. We will make every reasonable effort to cancel it before shipment, but cancellation cannot be guaranteed once processing has begun.
Change-of-mind cancellations requested after payment may incur the 15% restocking fee where permitted by law. Orders that have already been dispatched must follow the applicable returns process.
KollectMania Cards reserves the right to cancel and refund an order where an item is unavailable, incorrectly priced or affected by a listing error.
Contact Us
If you have any questions or need assistance with a return, please contact KollectMania Cards through our website’s Contact Us page. Include your order number so we can assist you as quickly as possible.